Contact us

Welcome

Hi and welcome to my shop policy page.

I take a lot of pride and care in the making of my wreaths, it's a love of mine and my greatest reward is to hear that someone I have crafted a wreath for is pleased with it.

Although I try to have at least one of each design already made and ready to go, most times I will make your wreath or circlet after it is purchased. This is because I have limited storage space and the flowers and ribbons tend to get wrinkled and less fresh looking when pressed together in storage containers. Also, the majority of my customers tend to want some type of changes made to their wreath, to make it better match their event or outfit, these happen to be my most favorite type of orders.

Since the wreath or circlet you are interested in, may not yet be made, it is important that you contact me before purchasing it, if you will be needing to have it quickly. I can let you know if the wreath is available to ship quickly or how long it will take to get it to you.

Generally, a wreath with no changes needed can be shipped within 3 days if it has already been made, or within 7 days if I need to make it.

Custom orders;
I very much enjoy working with my customers on their design, my goal is to try to craft something that is as close as possible to what you envision your wreath looking like. If you are unsure about what you want, we can go over the theme of your event, your colors, the type of feel and look you want, the types of fabrics and/or, other flowers or surroundings that will be present. If you can email me a picture of the outfit the wreath will be worn with or a link to a similar one, that is also helpful. I can give you some of my ideas, which my inspire some of your own. When we come up with a design, I will craft your wreath, then email pictures of it, to you. You can then let me know if there is any changes you want made, I will gladly make as many changes as needed until you are happy with it. The only time there will be added charges, would be if you decided to add more costly elements after we have decided on a design.

If you do not want to be closely involved in the design, you can let me know the colors and basic style, such as roses, or daisies or just leaves, etc., or send a picture of what you want it to go with, and I will use my own judgement to make your wreath, then send pictures for you to approve or request changes for.

Either way, and at any time, you always have the option of changing your design, as long as you realize that changes will require extra time.

You are always welcome to contact me with any questions, comments, or ideas.

Shipping details

Shipping;

When free shipping is offered, I ship by USPS Priority shipping, for US addresses only. When free shipping is not offered, I ship by USPS Priority mail with tracking service, this usually gets your package to you in 2 to 3 days from shipping, and usually costs about $6.00, I don't charge a handling fee for domestic shipping, insurance is optional. If you wish to pay for a different shipping service, please contact me before making your purchase.

For international shipping, I ship global priority, also with tracking, international shipping can run anywhere from $22.00 (to Canada)to $30.00 (to the UK and France) for one to two wreaths, I charge a $2.00 handling fee for international orders, any other customs or duty fees would be the responsibilities of the customer, (I have shipped many orders internationally and so far have never had a case where custom or duty fees were charged) It is stated (on the postal site) that it will take 6-10 days, but my experience has been that it can sometimes take much longer.

Refunds, returns & exchanges

Returns,
I do accept returns if returned in the same condition as it was sent, and the return postmark is within 10 days of the "delivered" date from the tracking information.

I do ask that you contact me before returning your item if there is something wrong about it. There is a chance that I can help you correct what is wrong without the cost and trouble associated with returning it.

If you feel you really would rather return your item, you will be responsible for all shipping, once I receive the item back in new condition, I will give you a full refund (minus shipping) or an exchange, whichever you prefer.I want my customers to be happy and feel secure in ordering from me, and I stand behind my work.

Hand crafted and Custom designed Head Wreaths, Floral Crowns, circlets and more.

Welcome to my shop, my name is Jan, I design and craft head wreaths and circlets, as well as other floral designs, with life like silk flowers and beautiful ribbons. I have been doing this for many years, and for the past 10 years have listed through sites such as ebay, where I have a 100% feedback score, I have also listed at other sites. I am excited about setting up shop here at Zibbet. I gladly accept custom orders to match the colors and themes for weddings, hand fastings, renaissance faire, and other costumes, or for any event you would like your wreath to go with.
Please feel free to contact me if you have questions or comments.
Thank you for visiting,
Jan